In the event of any dispute and complaint, the Company requires the complaint to be made and provide details within 24 hours of receiving the goods via email firstname.lastname@example.org. or contacting the company on 5433 3750 or 5856 1426.
The Company reserves the absolute discretion to approve or reject any invalid dispute and complaint after an investigation has been carried out by the Company.
For any product(s) return, customer should be responsible to bare the costs and mail or return your product(s) to: The Veg Box Ltd.
The Company seeks your understanding that superficial or slight damage might occur during the process of handling or delivery.
Disclaimer: Notwithstanding anything stated to the contrary, costs due to return product(s) are non-refundable. For any refund, please refer to our refund & replacement policy.
Refund & Replacement Policy
Preamble: The Company subscribes to a "honesty policy" and will honour all claim to be refund.
You will receive a refund if goods are damaged or spoilt at the time of delivery. At your request, we can either replace it with your next order or give you a credit against your next purchase or send you a refund into your bank account within 14 working days. Please indicate your preference as fresh vegetables and fruits are highly perishable items, we require claims to be made within 24 hours of receiving the goods.
Please submit a request for refund, take a photo of the damaged or spoilt item and send it together with the details of your order (invoice and payment gateway receipt) via email email@example.com.
We may or may not require you to set the damaged product aside for our delivery person to pick up at the earliest convenience of the Company.
Disclaimer: We are not liable for any damage or product deterioration due to any poor handling or poor storage after 24 hours of goods received.
Cancelling Order & Rescheduling Delivery
Any cancellation of order or reschedule delivery shall be made before 6pm from the same day of placement of your order ("the Grace Period") by contacting our customer service officer on firstname.lastname@example.org or our hotline: 55004750.
Any request for cancellation made or reschedule delivery after the Grace Period will not be entertained.
We reserve the absolute discretion to approve or reject your request for cancellation or reschedule delivery.
For any cancellation of your order, you shall be responsible for the payment of an administrative charge, which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation or reschedule delivery will be entertained on the day on which your delivery ought to be delivered.
Order & Delivery Process
Our delivery is every Tuesday, Thursday and Saturday. Please place order 2 days before your expected delivery.
Step 1: Customer search items in our website
Step 2: Customer places order in our website
Step 3: Payment via Juice. Once successful, go to step 4
Step 4: Warehouse receives order and items picked, packed & delivered to customer
Step 5: Customer’s order fulfilled